"Why can't I see my funds?" A Complete Guide to Main Currency and Pocket Currency
Have you ever been frustrated because you couldn't start a trade even after making a deposit? This usually happens due to our platform's unique "Main Currency" system. To ensure a smooth and accurate trading experience, here are the two core concepts you need to know.
The Main Currency is the specific currency currently activated for actual trading on the platform. Think of it as your "primary wallet"—it determines which funds you are taking with you to the market.
Core Principle: All trade margins and executions are processed exclusively using the balance of your designated "Main Currency."
Important Note: No matter how many other currencies you hold in your account, you cannot use them for trading unless they are set as your "Main Currency."
You can change your Main Currency directly on the trading screen.
Pocket Currencies are individual wallets where assets not currently in use for trading are securely stored by currency type.
There are a total of 9 Pocket Currency available, and you can select any one of them to be your Main Currency.
Automatic Sorting: When you deposit funds, the system automatically identifies the currency and places it into its corresponding "Pocket" (e.g., a JPY deposit is automatically moved to the JPY Pocket).
Storage Only: Funds in these pockets are in a "stored" state. Think of them as being kept in a vault; they cannot be used directly for trading until you switch your Main Currency to match that specific asset.
On the right-hand panel, check the Main Currency section.
- In this example, the Main Currency is set to USDT
- All trades are executed using the Main Currency balance only
- The Main Currency balance shows USDT 0.00
→ This means trading is currently not available
Main Currency defines which currency is actively used for trading.
Below the Main Currency section, you can see Pocket Currency.
- Pocket Currency store funds by currency
- JPY Pocket Currency: ¥5,000
- USD / EUR / GBP Pocket Currency: 0
- Deposited funds are automatically stored in the matching Pocket Currency
Pocket Currency balances are for storage only and cannot be traded directly.
Current status:
- Main Currency: USDT
- USDT Pocket: 0
- Total Balance: USDT 31.33
- JPY Pocket Balance: ¥5,000
Even though you have funds in JPY, because your Main Currency is USDT, trading is not available.
You have two options:
Option 1 Trade using JPY
Simply click on JPY pocket Currency
Your JPY Pocket balance (¥5,000) becomes tradable
Option 2 Trade using USDT
Deposit USDT
Keep Main Currency set to USDT
Changing the Main Currency does not convert funds. All Pocket Currency balances remain unchanged.
Free Margin shows how much is available for trading
It is calculated only from your Main Currency balance
If Free Margin is 0, trading is not available.
Total Balance shows the combined value of all Pocket Currency
It includes all currencies you hold
Total Balance is informational only
Total Balance does not mean all funds are tradable.
This section shows how your funds are distributed across currencies
It reflects your Pocket Currency balances
Helps you quickly identify where your funds are stored
Main Currency: USDT
USDT balance: 0
JPY balance: ¥5,000 (not shown in Client Portal)
In this case:
Total Balance is shown
Free Margin is 0
Reason: Your Main Currency (USDT) has no balance.
